Terms of Service

    Last updated: May 4, 2026

    Welcome to Tenmark Lease by Tenmark Solutions. These Terms of Service govern your use of our commercial lease management platform. By using Tenmark Lease, you agree to comply with and be bound by these terms. Please read them carefully before using our services.

    Acceptance of Terms

    • By accessing or using Tenmark Lease, you agree to be bound by these Terms
    • If you disagree with any part of these terms, you may not access the service
    • We reserve the right to update these terms at any time with notice
    • Continued use after changes constitutes acceptance of new terms

    Use License

    • Subject to your continued compliance with these Terms and payment of all applicable subscription fees, Tenmark Solutions grants you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable license to access and use Tenmark Lease solely for your internal business purposes related to the management, leasing, marketing, analysis, and administration of commercial real estate assets that you own, manage, or are otherwise authorized to represent
    • This license is personal to your organization and its authorized users. You may not assign, transfer, resell, rent, lease, sublicense, or otherwise make the platform or any portion of it available to any third party, including affiliates, contractors, or service providers, without our prior written consent
    • You may not copy, reproduce, modify, translate, adapt, create derivative works from, reverse engineer, decompile, disassemble, or attempt to derive the source code, underlying ideas, algorithms, file formats, or non-public APIs of Tenmark Lease, except to the limited extent such restrictions are expressly prohibited by applicable law
    • You may not scrape, data-mine, crawl, harvest, or use any automated means (including bots, spiders, or AI agents) to access, extract, index, or replicate any content, data, templates, clauses, comparables, AI output, or user interfaces from the platform, except through officially documented integrations or APIs that we make available to you
    • You may not use Tenmark Lease to build, train, fine-tune, benchmark, evaluate, or improve any competing product, service, machine learning model, large language model, dataset, or AI system, whether commercial or non-commercial
    • You may not use the platform for any unlawful, fraudulent, deceptive, discriminatory, defamatory, harassing, or infringing purpose, or in any manner that violates applicable landlord-tenant, consumer protection, privacy, anti-spam, real estate licensing, securities, tax, sanctions, export control, or fair housing laws in any jurisdiction where you or your tenants operate
    • You may not upload, store, generate, or transmit any content that infringes the intellectual property, privacy, publicity, or contractual rights of any third party, including uploading executed leases, tenant personal information, or financial records that you are not authorized to process
    • You may not interfere with, disrupt, overload, or attempt to gain unauthorized access to the platform, other customers' accounts or data, our servers, networks, or any connected systems, including through denial-of-service attacks, credential stuffing, unauthorized penetration testing, or exploiting vulnerabilities
    • You may not remove, obscure, or alter any proprietary notices, trademarks, logos, watermarks, or attributions displayed on or through the platform, including on generated documents, PDFs, or exported reports, except where we expressly enable white-labeling as part of your subscription
    • All right, title, and interest in and to Tenmark Lease, including the software, AI models, prompts, workflows, templates, clause libraries, documentation, trademarks, and any improvements or feedback derived from your use, remain the exclusive property of Tenmark Solutions and its licensors. No rights are granted to you except as expressly set out in these Terms
    • You retain ownership of the underlying lease, property, tenant, and financial data that you upload or input ('Customer Data'), and you grant us a limited, worldwide license to host, process, transmit, display, and back up such Customer Data solely to provide, secure, support, and improve the service for you
    • You are responsible for maintaining the confidentiality of your account credentials, enforcing appropriate user access controls within your organization, promptly deactivating access for departing personnel, and for all activity that occurs under your account, whether or not authorized by you
    • We may suspend or terminate this license immediately, with or without notice, if we reasonably believe you have violated these usage restrictions, and upon termination you must cease all use of the platform and, at our request, delete or return any Tenmark Lease materials in your possession or control

    Billing & Payments

    • Subscription fees are billed in advance on a monthly or annual basis
    • All payments are non-refundable except as required by law
    • We may change pricing with 30 days notice to subscribers
    • Failed payments may result in service suspension

    Limitation of Liability

    • Tenmark Lease is provided 'as is' and 'as available' without warranties of any kind, whether express, implied, statutory, or otherwise
    • We are not liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost data, or business interruption
    • Our total aggregate liability arising out of or related to the service is strictly limited to the amount you paid us in the twelve (12) months preceding the claim
    • We do not guarantee uninterrupted, secure, or error-free operation of the service
    • AI Leasing Tools Disclaimer: Tenmark Lease offers AI-powered features including, without limitation, lease abstraction, lease review, risk analysis, clause generation, smart recommendations, renewal suggestions, market rent estimation, comparable analysis, and document drafting (collectively, the 'AI Tools')
    • The AI Tools generate output using machine learning models and may produce inaccurate, incomplete, outdated, biased, or misleading results. Output is provided for informational purposes only and is NOT legal, financial, tax, valuation, or professional advice
    • You acknowledge and agree that any reliance on AI-generated content, recommendations, summaries, risk scores, drafted clauses, or revised lease language is solely at your own risk
    • You are solely responsible for independently reviewing, verifying, validating, and approving all AI-generated output before using, signing, sending, executing, or relying on it in any lease, amendment, renewal, notice, or other document
    • We strongly recommend consulting a qualified, licensed attorney and/or other applicable professional advisor in your jurisdiction prior to executing any lease or related document generated, modified, reviewed, or recommended by the AI Tools
    • To the maximum extent permitted by law, Tenmark Solutions, Tenmark Lease, and our affiliates, officers, employees, contractors, and licensors disclaim any and all liability arising out of or related to the AI Tools, including but not limited to errors, omissions, hallucinations, missed risks, incorrect clause language, faulty recommendations, regulatory non-compliance, financial loss, litigation, or any disputes arising from AI-assisted lease creation, review, or execution
    • You agree to indemnify and hold harmless Tenmark Lease and Tenmark Solutions from any claims, damages, or losses resulting from your use of, or reliance on, AI-generated output

    Termination

    • We may terminate or suspend your account at our sole discretion
    • You may cancel your subscription at any time through account settings
    • Upon termination, your right to use the service ceases immediately
    • Data may be deleted 30 days after account termination

    Service Modifications

    • We reserve the right to modify or discontinue features at any time
    • We will provide reasonable notice of significant changes
    • We are not liable for any modification or discontinuation
    • New features may be subject to additional terms

    Governing Law

    These Terms shall be governed by and construed in accordance with the federal laws of Canada and the laws of the applicable Canadian province or territory in which you or your organization are ordinarily resident or carry on business, including Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario, Prince Edward Island, Quebec, Saskatchewan, the Northwest Territories, Nunavut, and Yukon, without regard to conflict of law principles. Any disputes arising under or in connection with these Terms shall be resolved in the courts of competent jurisdiction located in that province or territory, and you and Tenmark Solutions each attorn to the non-exclusive jurisdiction of those courts. Where no such connection exists, these Terms shall be governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein.

    Questions About Our Terms?

    If you have any questions about these Terms of Service, please reach out to our team.