Question 1

How do I create my first property?

Accepted Answer

After signing in, navigate to the Property Database from the sidebar. Click 'Add Property' and fill in your property details including name, address, type, and size. You can then add individual units to the property.

Question 2

What plan do I start on?

Accepted Answer

All new accounts start on the Starter plan ($49 CAD/month), which supports up to 100,000 sq ft of total portfolio space. Payment information is collected securely through Stripe during sign-up. You can upgrade to a larger plan at any time.

Question 3

How do I invite team members?

Accepted Answer

Go to User Management from the sidebar. Click 'Invite User' and enter their email address and role. They will receive an invitation email to join your organization.

Question 4

Can I import existing leases?

Accepted Answer

Yes! Use the 'Import Lease' feature in the Lease Manager. You can upload PDF lease documents and our AI will extract key terms automatically through lease abstraction.

Question 5

How do I track unit vacancies?

Accepted Answer

The Vacancies tab in your Property Database shows all vacant units across your portfolio. Units are automatically marked as vacant when a lease expires or is terminated.

Question 6

How does the maintenance request system work?

Accepted Answer

Navigate to the Maintenance Requests tab in your Property Database. You can log requests from tenants, assign priority levels, track status, and monitor costs. Each tenant's maintenance history is also visible in the Tenants tab.

Question 7

Can I track property expenses?

Accepted Answer

Yes. Each property has fields for property taxes, CAM expenses, and insurance. You can also upload expense documents for detailed tracking and use the Financial Analytics module for deeper analysis.

Question 8

How are property valuations calculated?

Accepted Answer

The Valuation tab uses your property's financial data including net operating income and cap rates. You can also add comparable sales data to support your valuations.

Question 9

How do I generate a new lease?

Accepted Answer

Use the Create Lease Wizard from the Lease Manager. Select a property, unit, and tenant, then configure lease terms. Our AI can generate lease clauses based on your specifications.

Question 10

What are lease renewals?

Accepted Answer

Lease renewals allow you to extend existing leases with updated terms. Navigate to the Renewals tab, select a lease, and configure new dates, rent amounts, and special terms.

Question 11

How does e-signature work?

Accepted Answer

After generating a lease document, you can send it for review and signature. Recipients receive a secure link to review the document and provide their electronic signature.

Question 12

Can I customize lease clauses?

Accepted Answer

Absolutely. The Clause Templates Manager lets you create, edit, and organize custom clauses. You can also use AI clause generation to create industry-standard clauses tailored to your needs.

Question 13

How do I add a new tenant?

Accepted Answer

Go to the Tenant Database and click 'Add Tenant'. Enter the business name, contact information, and any relevant details. Tenants can then be assigned to leases.

Question 14

Can I track tenant communications?

Accepted Answer

Yes. You can send emails to tenants directly from the platform, and the contact history is tracked. Use the batch contact feature to message multiple tenants at once.

Question 15

How do I view a tenant's lease history?

Accepted Answer

Click on any tenant in the Tenant Database to see their associated leases, payment history, and maintenance requests across all properties.

Question 16

What plans are available?

Accepted Answer

We offer Starter ($49 CAD/mo, 100K sq ft), Professional ($89 CAD/mo, 250K sq ft), and Business ($189 CAD/mo, 500K sq ft) plans, plus a custom Enterprise tier for portfolios above 500K sq ft. All new accounts start on the Starter plan.

Question 17

How do I upgrade my plan?

Accepted Answer

When you reach your plan's sq ft limit, an upgrade modal will appear. You can also navigate to your account settings to upgrade at any time. Payments are processed securely through Stripe.

Question 18

Can I cancel my subscription?

Accepted Answer

Yes. You can manage your subscription through the Stripe customer portal, accessible from your account settings. Cancellation takes effect at the end of your billing period.

Question 19

What AI features are available?

Accepted Answer

Tenmark offers AI-powered lease clause generation, lease abstraction (extracting terms from PDF documents), legal risk analysis, market rent estimation, and document parsing for expenses.

Question 20

How accurate is AI lease abstraction?

Accepted Answer

Our AI extracts key lease terms with high accuracy, but we always recommend reviewing the extracted data. The abstraction summary highlights confidence levels for each extracted field.

Question 21

Is my data secure with AI processing?

Accepted Answer

Yes. All AI processing is done through secure, encrypted channels. Your documents are never stored by third-party AI providers and are only used for the specific task you request.

Question 22

Is my data encrypted?

Accepted Answer

Yes. All data is encrypted in transit (TLS) and at rest. We use industry-standard encryption practices to protect your information.

Question 23

Does Tenmark support compliance tracking?

Accepted Answer

Yes. The Lease Review & Audit module powers AI legal analysis, two-way landlord/tenant comments in the document portal, versioned drafts, e-signing, and a complete immutable audit trail of every action.

Question 24

Who can access my data?

Accepted Answer

Only members of your organization can access your data. Role-based access control ensures team members only see what's relevant to their role.

Frequently Asked Questions

How Can We Help?

Getting Started

Property Management

Lease Management

Tenant Management

Billing & Plans

AI Features

Security & Compliance

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